1° I made a booking on the website guidatours.com but I can’t print ma booking confirmation, what will happen on the day of my visit at Versailles?
You just have to present yourself at the guided tours counter at the entrance of our agency the day of your tour, and give us the name you used to make your reservation.
2° Is it possible, when I get to Versailles, to organize the rest of my stay in Paris?
Of course. Our agency, thanks to our partners, can take care of booking excursions (Chateau de la Loire) for you in Paris, outings in cabarets (such as Moulin rouge, Lido), cruises on the Seine river...
3° Does the guided tour of the Palace allow me to see private parts of the Palace?
No, the guided tour of the Palace that we offer takes place in the State Appartments of the King and the Queen, the Royal Chapel and the Hall of Mirrors. The guide will also comment on the Royal Chapel.
These are the other parts that you can visit on your own:
The apartments of Mesdames, The apartments of the Dauphin on the ground floor (if it’s open). Visitors cannot access the Royal Opera, the private apartments and the Royal Chapel.
4° What’s a tour with a private guide ?
A guide just for you and the people of your choice. The tour is the same as the guided tours for groups.
5° How many people are in group of a guided tour?
The groups are composed of 30 people maximum. In case of busy groups, you will be equipped with headphones that will allow you to hear properly the comments of the guide.
5°bis Is there a minimum of participants per tour?
Yes, 2 adults minimum.
6° I see Guidatours offers guided tour in several languages. Will my tour be in different languages, at the same time?
No, there is only one language per guided tour.
7° I have a young child, will I be able to stroll around the Palace with a stroller?
No, at the entrance of the Palace you have to leave the stroller at the free checkpoint. On the other hand, it is authorized for the visit of the gardens.
8° When I arrive in Versailles, if I see a waiting line, should I wait?
No, our agency has a counter dedicated to people who already have their bookings, don’t hesitate to ask a member of our staff where the counter is.
9° Can I change my booking once I validated and payed my order?
Don’t hesitate to contact us on this number: 01.39.02.05.18, so that we may change the booking.
10° Why do I have to create an account during my purchase on the website?
Your client account gives us access to your personal data, that allow us to confirm your booking.
11° How do I know that the tour I chose is available?
If the date you chose is not available, you will see the following message : “Sorry, no tours available for this date or half-day”
12° Where is the agency GUIDATOURS located?
The address is : 10 avenue du Général de Gaulle 78000 Versailles. It’s in front of the train station Versailles Rive-Gauche and 5 min away walking from the Palace. If you come by public transportation from Paris city-center, you have to take the line C of the RER, direction Versailles Rive Gauche – Château de Versailles. The name of the RER going to Versailles is “VICK”.