Art 1 - General Conditions
The company GUIDATOURS provides on this website tourist services for individual visitors and mostly guided visits, evening packages and hotel bookings.
For group reservations on the website groupes.guidatours.com please check the general conditions for groups http://groupes.guidatours.com/conditions.php?language=en
GUIDATOURS is a private company with a capital investment of 100 000 euros. Its registered office is located at 10, avenue du Général de Gaulle, 78000 Versailles.
- Licensed Travel Agent (N°IM078100047 )- APE 7911Z
- Financial Guarantor: ATRADIUS 159 rue Anatole France 92300 Levallois Perret
- Travel Agent's Public and Professional Liability Insurance per Article 6 of Decree n° 94490 dated 15 June 1994, held with HISCOX.
Art 2 - Application
The following terms are GUIDATOURS company's general terms of sale to be applied to all services mentioned on our website www.guidatours.com .
Ordering implies acceptance of all General Terms of Sale by the customer who agrees to pay for all confirmed bookings and orders made on line.
Art 3 - Responsibilities
Prices include all services mentioned in each tour description. The organisers reserve the right to cancel or modify any service without previous notice, if the customers' comfort or safety requires it, and in case of strike, demonstration or in case of force majeure. The customer is responsible for the use of this website, and agrees not using it for a prohibited purpose. The Customer has to check that all information given to GUIDATOURS while ordering is correct. GUIDATOURS cannot be held responsible for problems due to wrong information given by the customer.
Art 4 - Validation
While clicking on "Submit" at the end of the process of order on page "CYBERPLUS PAYMENT", the customer states to fully accept the general conditions of sale and without reserve.
Art 5 - Payments
Prices are indicated in euros including all taxes. GUIDATOURS reserves the right to change prices any time but will apply those that are valid on the day of the order. Accepted form of payment is VISA or MASTERCARD credit cards through secured payment system. Full payments are required immediately once booking is completed. Any order or booking will be confirmed only after payment. GUIDATOURS will send confirmation or vouchers within 48 hours. This confirmation has to be printed, as a proof of purchase, and will be presented to the service provider. Before any booking, the customer has to check he can print his confirmation : no bank document will be accepted as a proof of payment.
Art 6 - Cancellation, amendment and cancellation fees
No refund will be granted for tours interrupted at client's own will. All cancellations should be sent by e-mail or fax to GUIDATOURS at least 1 week before the service is expected to begin. The following fees will be applied for cancellations: - more than 7 days before the service begins: total amount will be refunded - between 7 days and 48 hours before the service begins: 50% of the total amount will be refunded - less than 48 hours before the service begins: no refund will be granted Any booking change, amendment should be sent by e-mail or fax to GUIDATOURS at least 3 days before, no fee will be applied (except for the WERSAILLES WEEK END). Amendments on VERSAILLES WEEK-END and hotel bookings have to be made at least 7 days before, otherwise fees will be applied as mentioned above.
Art 7 - Availability
GUIDATOURS endeavours to keep products and services on this website available 7 days a week and 24 hours a day, however discontinuance may happen. GUIDATOURS reserves the right to suspend the access to this website especially for up-date, maintenance and technical reasons. GUIDATOURS cannot be held responsible for any damage caused by these interruptions to the customer or third person.
According to the French law of Jan 6, 1978 (Informatique et libertés) the customer may access, modify or cancel any personal information concerning him, by simple request sending an e-mail to firstname.lastname@example.org or a letter to GUIDATOURS, 10 avenue du Général de Gaulle, 78000 Versailles - France.